FAQ cici100 – FAQs for Malaysian Players

The minimum age to register and use the cici100 platform is 18 years. Age verification is implemented during the KYC process before the first withdrawal is processed. Accounts verified to be under 18 years of age will be closed immediately without exception.

Changes to email address and phone number can be made through the Profile Settings section in your account, subject to identity verification. Username generally remains fixed after registration. If you need any assistance with account information changes, contact customer support via Live Chat.

KYC (Know Your Customer) is an identity verification process that requires you to submit an official identification document such as a MyKad or passport. This process is required before your first withdrawal is approved to ensure funds can only be accessed by the legitimate account owner. KYC also protects you from fraud and unauthorized account use. We encourage you to complete KYC as early as possible after registering.

You may request permanent account closure at any time via customer support Live Chat. No questions asked. Any valid fund balance will be returned via the original payment method after the identity verification process is completed within the stipulated timeframe. If you only need a temporary break, consider the self-exclusion tool on the Responsible Gaming.

cici100 accepts various deposit methods including FPX (online bank transfer), Touch 'n Go eWallet, Boost, local bank debit cards, direct bank transfer and cryptocurrency. All deposit methods are secure and funds are credited to your account within minutes after confirmation.

The minimum deposit at cici100 is RM10, making it accessible to all players. The maximum deposit limit depends on your chosen payment method and account level. Players can set personal deposit limits via the Responsible Gaming settings in their account for better financial control.

Withdrawals at cici100 are processed within 15 minutes to 1 hour for accounts that have completed KYC. Withdrawals to e-wallets such as Touch 'n Go and Boost are usually faster than bank transfers. First-time withdrawals may take slightly longer due to a one-time additional security verification process.

cici100 does not charge any processing fees for standard deposits and withdrawals. However, your bank or e-wallet provider may charge transaction fees according to their own terms of service. Please check with your bank or payment provider for more information about any charges that may be applied on their end.

Withdrawal delays can occur due to several factors: incomplete KYC verification, unmet bonus wagering requirements, mismatched bank account information, or routine security checks. If your withdrawal has not been processed after 2 hours, contact customer support via Live Chat with your transaction number for an immediate review.

After registering a new account, make your first deposit meeting the minimum amount specified in the current promotion terms. The welcome bonus will be credited automatically to your account. Make sure you read and understand the applicable wagering requirements (rollover) before using the bonus to avoid any misunderstandings.

Wagering requirements or rollover means the amount you need to wager before winnings from a bonus can be withdrawn. For example, a RM100 bonus with 10x rollover requirements means you need to place bets totaling RM1,000 before winnings can be withdrawn. Each promotion has different rollover requirements — check the terms of each promotion for exact details.

cici100 offers various types of bonuses including: Welcome Bonus for new members, Reload Bonus for recurring deposits, Daily Cashback based on total losses, Referral Bonus when you introduce new friends, Seasonal Promotions for specific celebrations, and exclusive offers for VIP program members. Check the Promotions section in your account for the latest offers.

Yes, you can choose not to accept a bonus when making a deposit. This option is usually available during the deposit process — select "play without bonus" if you don't want wagering requirements applied to your deposit. Playing without a bonus means your winnings can be withdrawn without any additional wagering requirements.

cici100 offers an extensive range of games covering: Live Casino (Baccarat, Roulette, Blackjack, Dragon Tiger with real dealers), Game Lobby (slots with multiple themes and providers), Fish Shooting Games (multiple interactive fish shooting variants), and Sports Betting (football, basketball, tennis, and more).

Yes. All slot games and automated casino games at cici100 use random number generators (RNG) that have been independently audited and certified to ensure fairness. Live casino games use real dealers in live studios that are strictly monitored. RTP (Return to Player) values for each game are displayed in the game information for full transparency.

Demo mode is available for most slot games and automated casino games at cici100. This allows you to familiarize yourself with how a game works without using real money. However, demo mode is not available for live casino games as they involve real dealers in real time.

cici100 uses 256-bit SSL encryption for all data transmissions. Your personal information is stored on secure servers and is not shared with third parties for marketing purposes. Access to your data is only granted to staff who require such access for account operation purposes. Read Privacy Policy us for more information.

Log in to your account and go to Security Settings. Select the "Two-Factor Authentication" option and follow the instructions to link your account with OTP via SMS or an authenticator app. Once 2FA is enabled, every new login will require an additional verification code, providing a highly effective layer of protection for your account.

Take immediate action: change your password instantly, enable 2FA if you haven't already, and contact cici100 customer support via Live Chat to report the incident. Our team will investigate account activity and take the necessary security measures, including temporarily blocking access if needed, to protect your funds.

The cici100 app for Android and iOS can be downloaded directly from the Download on the cici100 website. The Android app is available in APK format which needs to be installed directly, while the iOS app can be installed via the provided link. Make sure you only download from official cici100 sources for security.

For Android, the minimum supported version is Android 6.0 (Marshmallow) and above. For iOS, the minimum version is iOS 12 and above. We recommend devices with at least 2GB of RAM for a smooth gaming experience, especially for live casino which requires high-quality video streaming.

Yes, the cici100 app provides full access to all platform features including deposits, withdrawals, bonus claims, account settings, transaction history and all game categories. The mobile app also supports push notifications for the latest promotions, transaction confirmations and important updates. The in-app experience is designed to be as complete as the website.

Since the cici100 Android app is distributed directly (sideloading) and not through the Google Play Store, the "Install apps from unknown sources" setting needs to be temporarily enabled during installation. This is standard procedure for apps distributed outside official app stores. Once installation is complete, you can disable that setting again. Always ensure you download the APK file from the official cici100 page.