At cici100, safe and healthy entertainment is our priority. We provide tools, guidance, and support to help every player in Malaysia stay in control and enjoy gaming within healthy limits.
All the following control tools are available directly in your cici100 account — no need to contact support, no unnecessary questions.
Set a maximum deposit amount within daily, weekly or monthly periods according to your capacity. These limits take effect immediately and can be lowered at any time.
Set a maximum loss amount allowed within a single day. Once this limit is reached, your wagering session will be automatically ended until the limit period resets.
Activate a mandatory cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, access to your account is completely blocked to give you space to reflect.
Set a maximum daily play time limit. When the time limit is reached, a notification will appear and the session will end automatically to prevent excessive play.
Choose to block your own account for a period of 3 months, 6 months or 1 year. Self-exclusion requests are processed immediately and cannot be cancelled early.
If you decide to stop completely, you can request permanent account closure at any time, no questions asked. The process is prioritised and carried out within 24 hours.
Playing at cici100 should be an enjoyable experience — like watching a movie, playing sports, or any other leisure activity. Online casino games are a form of entertainment designed to bring fun, not a primary source of income or a way to resolve financial problems.
We understand that for many players in Malaysia, playing at cici100 is a relaxing activity they enjoy after work or on weekends. They set a budget, play within their limits, and stop when they need to. That is healthy gaming, and that is what we encourage for all our players.
The most basic principle in responsible gaming is simple: don't wager money you can't afford to lose. Before starting a play session, determine first an amount that's comfortable for you to use as entertainment — just like you'd set a budget for going to the cinema or dining out.
Money for basic needs such as bills, rent, food and family necessities should not be touched for wagering purposes under any circumstances. cici100 provides deposit limit tools to help you enforce this budget automatically without relying on self-discipline alone.
All casino games are designed based on principles that ensure the house has a long-term mathematical advantage (house edge). This means in the long run, the majority of players will experience net losses — and this is a mathematical fact, not something that can be changed by any strategy or betting system.
The RTP (Return to Player) values displayed in each game's information on cici100 reflect the theoretical long-term return, not a guaranteed return for any individual gaming session. Players who understand this can enjoy games as entertainment without unrealistic expectations about long-term wins.
Cici100 takes child protection seriously. Age verification processes are implemented during registration and during the KYC process before any withdrawal is approved. Individuals verified to be under 18 years old will be blocked from using the platform without exception.
If you share a device with children or teenagers, we encourage you to enable two-factor authentication (2FA) and ensure your cici100 account is protected with a password that is not easy to guess. This is a simple but effective preventive measure.
Review your play patterns according to the indicators below:
Answer the following questions honestly. If you answer "yes" to two or more of the warning questions, consider activating our control tools or speaking with our support team.
Have you ever felt the need to hide your gaming activity from family members or friends?
Do you often play longer or spend more than you originally planned?
Have you ever borrowed money or sold property to get funds for wagering purposes?
Do you play to "chase losses" or try to win back money you have already lost?
Do thoughts about playing or money you have lost interfere with your focus at work or in your relationships?
Have you tried to stop playing but failed even though you really wanted to?
Treat money set aside for gaming as an entertainment cost, not an investment.
Set time and money limits before starting each play session.
End your session once the set limit is reached, whether you are winning or losing.
Never try to recover losses by placing larger bets.
Avoid playing when you are under emotional stress, feeling fatigued, or after consuming alcohol.
Take regular breaks during long sessions — stand up, stretch, and drink some water.
Maintain a balance between gaming, work, family, and other social activities.
Use the limit tools provided by cici100 to automatically enforce your limits.
If gaming no longer feels fun, take an extended break or seek support.
Remember — win or lose, what matters most is your well-being and that of your loved ones.
Responsible gaming isn't just a campaign — it's part of how cici100 operates every day.
Our system monitors play patterns to identify players who may need support.
Our support agents are trained to handle responsible gaming concerns with empathy and without judgment.
Limit and cooling-off tools take effect immediately, with no technical delays or bureaucratic processes.
Information resources, guides and self-assessment tools are provided free for all cici100 members.
Create an account and use our control tools from day one — because responsible gaming starts with your own choices.